Support Ticket Triage Router
Job: Triage support requests into a safe, actionable routing packet. Input: Support request, routing rules, available queues, and customer tier. Output: Evidence-backed severity, ownership, SLA, missing facts, next action, and acknowledgement draft in strict JSON. Method: Separate observed facts from inference, apply supplied rules, and flag security or policy risk before routing. Success criteria: Valid JSON; no invented facts; one primary queue; explicit rationale and uncertainty; safe acknowledgement only. Distinctive feature: Produces machine-routable queue metadata, not a customer resolution or specialist handoff.
Public
AiPrompt
0
Owner & Editor:
Edited: about 2 months agoCreated: 2 months ago
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